Support
Help with AI Aquarium Doctor
For app help, subscription questions, account requests, or feedback, email us and include the device, platform, and a short description of what happened.
Support email
Response time
We usually respond within a few business days. Urgent animal-health concerns should be directed to a qualified veterinarian or aquatics specialist.
What to include
- Your device model and whether you use iOS or Android.
- The app version, if available from your device or store listing.
- The tank, screen, or feature where the issue happened.
- Any relevant screenshots, error messages, or purchase receipt details.
Subscriptions and purchases
Subscriptions and credit packs are handled by Apple App Store or Google Play. You can manage renewals, cancellations, and refund requests through the store account used for the purchase. If something you bought is not showing in the app, contact us with the store, approximate purchase time, and product name.
Account and data deletion
You can delete your account and associated app data from within AI Aquarium Doctor. If you cannot access the app or need help with a privacy request, email support from the address connected to your account, if possible.
AI checkups and aquarium care
AI results depend on photo quality, symptoms, tank details, and water parameters. For best results, use clear close-up photos, log recent ammonia, nitrite, nitrate, pH, and temperature readings, and describe behavior changes. AI guidance is informational and does not replace professional care.